Iron Mantle support
Contact us
Email support@ctrlaltdefeatstudio.com. We usually reply within 2 business days.
The quickest way is Settings → Contact Support inside the game, which adds your game version for you. Please also tell us your phone model, its iOS or Android version, and what happened. A screenshot helps a lot.
Purchases
I bought something but didn't get it
Close the game completely, make sure you're online, and open it again. The game finishes any purchase that was interrupted. If the item still hasn't arrived, try Settings → Restore Purchases.
Still missing? Email us with your order ID. On iPhone it's in the Apple receipt email and starts with "M". On Android it's in the Google Play receipt email and starts with "GPA.".
How do I restore my purchases on a new phone?
Install the game, sign in to the same Apple or Google account you bought with, and tap Settings → Restore Purchases. This restores one-time purchases: No Ads, the Starter Pack and the Midas Bundle. Gems and other items come back with your saved progress when it's restored from your iCloud or Google backup.
How do I get a refund?
Apple and Google process all payments, so refunds go through them. On iPhone, use reportaproblem.apple.com. On Android, see Google Play's refund page.
How do I stop my child from buying things?
On iPhone, turn on Screen Time's Ask to Buy or restrict in-app purchases. On Android, open Google Play → Settings → Authentication and require a password for all purchases. The game also asks for a birth year on first launch and hides special offers from young players.
Progress and gameplay
Is my progress backed up?
Your progress is saved on your phone and backed up to your own account: iCloud on iPhone and iPad (when you're signed in to iCloud), and your Google backup or Google Play Games on Android. Reinstall the game or set up a new phone with the same account, and your progress comes back automatically. If the game finds two different saves, it asks which one to keep. Progress can't move between iPhone and Android, and we can't recover it from our side.
The game runs slowly or drains my battery
Open Settings → Graphics and choose Low. Closing other apps and turning off Battery Saver can also help. If it still struggles, email us your phone model and we'll look into it.
Which devices are supported?
iPhone and iPad with iOS 15 or later, and Android phones, tablets and foldables with Android 7.0 or later.
How do I redeem a promo code?
On Android, open Settings → Enter Promo Code. Codes aren't available on iPhone and iPad; gift events there arrive automatically in the game.
How do I turn off reminders?
Switch off Settings → Reminders in the game, or turn off notifications for Iron Mantle in your phone's settings.
Ads and privacy
How do I remove ads?
The one-time No Ads purchase removes the ads shown between runs for good. Rewarded ads, the ones that give you a reward such as a continue or double gold, are always optional and stay available if you want them.
How do I change my privacy choice or delete my data?
Open Settings → Privacy Choices to switch between Accept and Limit data use. Settings → Delete My Data asks our analytics provider to erase the data collected from your device. For anything else, email us with "Privacy" in the subject. Read the full Privacy Policy.
Found a bug?
Thank you! Email us what you were doing when it happened, your phone model and your game version (it's at the bottom of Settings). Screenshots and screen recordings are very welcome.